How Franchised Restaurants Can Adapt to a Publish-Pandemic Earth

As the planet emerges from the COVID-19 Pandemic, particular things will happily revert back to their pre-Pandemic point out. Even so, the Pandemic has wrought long lasting hurt throughout considerably of the economic system – and the restaurant business is no exception.

This post will check out a few of the Pandemic’s enduring impacts on franchised restaurant operations, and present recommendations franchisors can observe to finest position themselves for long term prosperity.

  • Future Use of Food stuff Aggregators

A lot of franchised eating places turned to on the web purchasing shipped and organized by third get together aggregators, these kinds of as Uber Eats or SkipTheDishes (“Aggregator(s)”), for a considerably desired lifeline during the Pandemic. As potential limits lift, franchised dining places ought to now consider irrespective of whether the extended-expression use of Aggregator platforms is fiscally and operationally feasible. There are a few most important things to consider.

Very first, the Aggregator design makes it tricky for regular dining establishments to realize a profit on these types of revenue. A regular cafe has 3 essential charges: food, labour, and occupancy/genuine-estate prices. Standard restaurants can ordinarily see a pre-tax gain of amongst 7-22%.[1] The provider and fee fees charged by Aggregators are about 25% of the sale value paid out by the consumer on deliveries, and 10% for pickup orders from the restaurant.[2] Accordingly, on line orders through Aggregator platforms are substantially significantly less successful than dine-in shoppers. In the situation of traditional cafe franchises, which owe royalty and other franchise-connected charges in addition to its three basic prices, the struggle for profitability from Aggregator orders is more acute.[3]

2nd, Aggregator deliveries maximize the likelihood of intra-franchise disputes and competitiveness. An Aggregator may possibly acquire an buy from just one franchisee and supply that get in one more franchisee’s unique territory. In that case, the franchisor may possibly be sure by the phrases of the franchise agreement and/or the duty of superior faith and truthful dealing to intervene to halt these kinds of intra-franchise encroachment. Franchisors should really ensure their franchise agreements explain that they are not liable or liable for the settlement of these types of intra-franchise disputes, and that franchisors can unilaterally demand – or prohibit – the use of Aggregators.

Third, franchisors should take into consideration the impact that Aggregator services has on their model. Prospects who order on the internet probable hope identical good quality of support to a dine-in working experience. Aggregator-relevant troubles (these types of as chilly food stuff or late shipping), although not necessarily the fault of the franchised restaurant, could nevertheless mirror inadequately on the franchise’s brand. Also, the commotion affiliated with the shipping and pickup of Aggregator orders may detract from the environment dine-in prospects anticipate and deter them from returning.


Franchisors will have to first consider no matter whether the ongoing use of Aggregator companies is economically viable. If so, franchise agreements should be reviewed to make sure the franchisor: has the energy to unilaterally have to have the use of Aggregator platforms is not necessary to intervene in intra-franchise competitiveness or territory encroachment disputes and has approaches to retain the franchise’s brand in the celebration of Aggregator-connected provider disruptions.

  • Time Intervals Concerning Essential Renovations

Franchise units often require periodic renovations to sustain a “fresh” brand name in the marketplace. Generally, franchise agreements let the franchisor to request when this kind of renovations need to be concluded. Such renovation requests are usually manufactured at predictable and typical time intervals. As franchisees little by little recuperate from the effects of the Pandemic, franchisors should take into consideration no matter whether to prolong the time interval in between renovation requests.

The capacity constraints brought on by the Pandemic decreased the foot visitors and put on and tear of franchised dining establishments. Chairs, tables, and carpets are significantly less utilised than in a common two-12 months period of time these kinds of that any upgrades may possibly be now untimely or unwanted. In addition, even though franchisees are generally in a more vulnerable economical placement when compared to pre-Pandemic instances, selling prices of the materials and products and services essential for renovations have sky-rocketed. Demanding a franchisee to spend for a renovation in this weather could be seen as unreasonable, and dangers operating afoul of the duty of very good religion and truthful dealing codified in segment 3 of Ontario’s Arthur Wishart Act.[4]

The responsibility of great religion and fair working must be retained in head in all franchisor dealings with the franchisee – like requests for renovations. To stay away from probable grievances of an unfairly timed renovation request, franchisors should really existing the most effective business circumstance of the explanation for the timing of the request, and include things like proof of the economical viability and necessity of the renovations to the franchisee’s organization.

The franchisor need to also take into consideration the phrase of the agreement. There is a much more compelling scenario to be produced for a renovation in year five of a ten-year franchise time period than in yr 9, correct right before the phrase finishes. Requesting a renovation late in the franchise time period could be disputed as a violation of the obligation of fantastic faith and fair dealing as it does not let the franchisee enough time to recoup its funds expenditure.


Franchisors really should very carefully look at the precise context of every franchise site right before requesting renovations, like the term of the franchise arrangement, sum of foot website traffic in contrast to pre-Pandemic many years, the franchisee’s economical predicament, and prior industrial behaviour. Supplying monetary evidence of the value renovations would carry to a franchise spot may perhaps stop a claim for breach of the responsibility of fantastic faith and truthful dealing. Based on the specific franchise, it might make sense to extend the common time interval amongst renovation requests.

  • Labour Shortages and Robots

A great deal has been created on the “Great Resignation”, in which Pandemic and connected governmental guidelines have pushed report quantities of staff to leave their careers in lookup of increased work options, or out of the job market place altogether. Franchised dining places now wrestle to manage their quality of services while grappling with the ensuing labour shortages.

Certain franchised dining establishments have responded by increased reliance on technology. Partly to switch absent personnel, and partly to entice new ones by supplying extra stimulating do the job, robots have ever more assumed menial or hazardous tasks. Using the variety of self-serving payment kiosks, robotic deliveries of foodstuff, or robotic spatulas which flip and cook dinner burgers, technology is increasingly filling the void brought on by labour shortages at places to eat.

There are clear added benefits to franchisors and franchisees, not the very least of which is reduce owed worker wages. If completed accurately, incorporation of robotic technological innovation can conserve dollars whilst providing a novel encounter to customers.


If franchisors take into consideration introducing robotics to their process, they ought to assure their franchise agreements supply and/or are updated to expressly ponder, and allow, them to do so. The franchise agreement really should established out very clear obligations related with the use of robotic technological know-how, including servicing and requirements of provider, to which the franchisee will be held dependable.

Ryan is an affiliate at Sotos LLP. He carries on a commercial practice with a principal focus on franchising.